Complaints Policy

IF Charity is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide you feedback by phone on 020 8961 4585, email [email protected] or, alternatively, you can write to the following address:

IF Charity
Unit 1, 29 Henley Street
Birmingham B11 1JB
United Kingdom

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If you are not happy with the response you receive, you can escalate your concerns to the Executive Manager who will consider the matter in more detail.

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